The Outsourcing Handbook by Deloitte provides a comprehensive guide to outsourcing, covering both IT and business process outsourcing. The handbook outlines a six-phase approach to outsourcing, starting with assessing the organization’s objectives and capacity, and ending with transition and transformation planning. The handbook also emphasizes the importance of project management throughout the outsourcing lifecycle.
The six phases of outsourcing are:
- Assess: Define objectives and assess capacity.
- Select: Identify and select suppliers.
- Negotiate: Finalize the contract with the supplier.
- Transition: Transfer the work to the supplier.
- Manage: Monitor and manage the relationship with the supplier.
- Improve: Continually improve the outsourcing arrangement.
The handbook also discusses a number of key topics related to outsourcing, such as business case development, deal structuring, vendor management, people management, operating models, technology, change management, location management, tax, security and control, regulation and data privacy, and transition and transformation planning.
The Outsourcing Handbook is a valuable resource for organizations that are considering outsourcing. The handbook provides a clear and structured approach to outsourcing, and it covers a wide range of topics related to outsourcing. The handbook is also an excellent resource for organizations that are already outsourcing, as it can help them to improve their outsourcing arrangements.
What The Deloitte Global Outsourcing Survey 2022 Says
The Deloitte Global Outsourcing Survey 2022 surveyed more than 500 business and technology leaders, including more than 150 C-suite executives, from across a variety of industries worldwide to get a pulse of the outsourcing industry and its role in addressing these challenges.
The survey found that outsourcing is still a popular strategy for organizations looking to improve their efficiency, reduce costs, and gain access to new skills and capabilities. However, the priorities and needs that lead organizations to outsource have changed since the last survey.
The top three reasons for outsourcing in 2022 are:
- To improve operational efficiency (62%)
- To reduce costs (58%)
- To access new skills and capabilities (55%)
Other reasons for outsourcing include:
- To focus on core competencies (48%)
- To improve flexibility and scalability (45%)
- To mitigate risks (44%)
The survey also found that organizations are increasingly looking to outsource to new geographies and to use new technologies. For example, 40% of respondents are considering outsourcing to new geographies in the next two years, and 35% are considering using new technologies to improve their outsourcing arrangements.
The survey concludes that outsourcing is still valuable for organizations looking to improve their performance. However, organizations need to be aware of the changing landscape and the need to adapt their outsourcing strategies accordingly.
Here are some key takeaways from the survey:
- Outsourcing is still a popular strategy for organizations looking to improve their efficiency, reduce costs, and gain access to new skills and capabilities.
- The priorities and needs that lead organizations to outsource have changed since the last survey.
- Organizations are increasingly looking to outsource to new geographies and to use new technologies.
- Outsourcing can be a valuable strategy for organizations looking to improve their performance. Still, they need to be aware of the changing landscape and the need to adapt their outsourcing strategies accordingly.